When new waterline tie-ins to the existing water system are required, an electronic request and a shutoff plan for the water shut-off or water turn-on shall be submitted to the Water Authority.

  1. Online request forms can be found on the Water Authority web site at the following link addresses:
    • Distribution Line Turn-on/Shut-off Request Form
    • Well Line Turn-on/Shut-off Request Form
  2. The request for a water shut-off or turn-on for a main designated as a Distribution Line must be submitted at least seven (7) working days before the date of the actual shut-off or turn-on. Request forms received after 8:00 a.m. will be logged in and scheduled on the following working day and the seven (7) working day requirement will commence.
  3. The request for a water shut-off or turn-on for a main designated as a Transmission Line, Master Plan Line, Collector, or Well Collector Line must be submitted at least fourteen (14) working days before the date of the actual shut-off or turn-on. Requests received after 8:00 a.m. will be logged in and scheduled on the following working day and the fourteen (14) working day requirement will commence.
  4. The request for a water shut-off or turn-on for a San Juan Chama designated transmission line or any other water line in the vicinity of San Juan Chama lines will be required to follow the procedures stated in the Water Authority Administrative Instruction No. 9 and must be submitted at least thirty (30) working days before the date of the actual shut-off or turn-on. Requests received after 8:00 a.m. will be logged in and scheduled on the following working day and the thirty (30) working day requirement will commence. CONTRACTOR shall complete the Electronic Request Form for Any and All Work In, On, or Around that Affects the San Juan Chama Transmission Lines, and submit all required design documentation.

Please Note the Following:

  • The reason for the water shut-off or turn-on shall be detailed and descriptive.
  • Water shut-offs may have to be scheduled at night or on weekends to accommodate water customers and traffic flow.
  • A map with street names and the project location will have to be submitted and attached to the request. Please note that there is a 1MB maximum file size limit for the attachment. The following link to the City GIS may be used as a tool to create street map attachments: http://www.cabq.gov/gis/address.php.
  • Water shutoffs involving Transmission, Master Plan, Collector, Well Collector, or San Juan Chama lines may not be permitted during the months of May through September due to the demand on the system. Construction schedules will need to be coordinated with the Water Authority, Plant & Field Divisions when these types of waterlines are impacted. All subsurface work around San Juan Chama transmission lines require special procedures outlined in the Water Authority Administrative Instruction No. 9.
  • If the water shut-off or turn-on cannot be done on the requested date, the Field Supervisor will notify the CONTRACTOR as soon as possible. The Water Authority shall have the authority to cancel scheduled water shut-offs if the Field Supervisor determines that:
  1. CONTRACTOR is not ready to start work and completion of the work will extend beyond the requested time;
  2. CONTRACTOR is lacking the necessary equipment, parts, or materials on the job site;
  3. Any existing condition giving just cause to show that the scheduled water shut-off will extend beyond the requested time.
  4. Field operating conditions have changed which may impact the number of customers or fire hydrants in the shut-off or turn-on request.

Questions or Comments on Distribution Line Turn-on/Shutoff Requests:

Antonio Anaya
O&M Supervisor
Field Division
ABCWUA
505-239-9888
aanaya@abcwua.org

or

Daniel Sedillo
O&M Supervisor
Field Division
ABCWUA
505-967-1122
danielsedillo@abcwua.org

Questions or Comments and to Submit Administrative Instruction No. 9 :

Johanna Malouff, P.E.
Chief Engineer
Field Division
ABCWUA
505-289-3407
mailto:jmalouff@abcwua.org