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ONLINE SERVICES

Customer Service – Online ServicesShannon Whitehead2020-12-05T02:01:29-07:00

Online Services

See links to our most requested services below.

Besides paying your bill, you can use this website to:

Apply for a Water Waste Variance
Apply for a Watering Restriction Exemption
Apply for Rebates
Provide Feedback to the Water Authority on various issues
Purchase Compost through the Water Utility Authority
Report Odor Problems
Report Water Waste
Request a Pro Rata Inquiry
Request a Water Main Shutoff
Request a Water Waste Violation Video
Request a Well Line Shutoff
Request an Equipment Malfunction Video
Request Cockroach Control

  • For Builders
    • Intake Form
    • Construction Information
    • Availability Statements
    • Water Authority Work Orders
    • Connection Permits
    • Flow Inquiries
    • Pro Rata Inquiries
    • Water Off and On Procedures
    • Well Line Shutoff
    • Water Main Shutoff
    • Carnuel Customers
  • Do Business with Us
    • Purchasing
      • Purchasing Overview
      • Solicitations
      • Vendor Services
      • Purchasing Contacts
    • Construction/Engineering Solicitations
  • Payments
    • Payments Overview
    • ACH Services
    • Taxpayer ID Number
    • Request Payment Reissue
  • Online Services
  • Construction Services
  • Fire Hydrant Meter Program

FIND US

Customer Service Center
1441 Mission Ave. NE
Albuquerque NM 87107

CONTACT Us

P.O. Box 568
Albuquerque, NM
87103-0568
505-842-WATR

QUICK LINKS

Make a Payment
Report an Emergency
Conservation & Rebates
Information for Builders
Customer Service

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WATER AUTHORITY WORK ORDER FEES:

Before a Water Authority Work Order is issued all fees due must be paid. Such fees may include:

  • Engineering review fees that are based upon 3.25% of the cost of that infrastructure which will become an asset of the Albuquerque Bernalillo County Water Utility Authority.
  • Pro Rata fees that are currently owed because of previous development that benefits the project property.

Payment of these fees must be made through New Construction.  New Construction may be reached at (505) 842-WATR (9287) Option 3, Monday through Friday from 8:00 am to 5:00 pm. Contact New Construction to obtain information concerning the various methods of payment.

CONNECTION PERMIT FEES:

Fees associated with the Connection Permits must be paid prior to release of the Connection Permit. These fees can be paid by either the designer, contractor, or property owner. The fee amount is based upon the type of connections (i.e. services) proposed to be installed. A breakdown of each cost is as follows:

  • Small water services (two-inch or smaller) –  $50 per service
  • Sanitary sewer services  –  $50 per service
  • Public hydrant, public manhole, Fire lines, AirVac pit, and large water services / meter vaults (three-inch or larger)  –  $150 per item

The account shall be setup with New Construction only after project has been closed out and accepted by the Water Authority. Payment of these fees must be made through New Construction.  New Construction may be reached at (505) 842-WATR (9287) Option 3, Monday through Friday from 8:00 am to 5:00 pm. Contact New Construction to obtain information concerning the various methods of payment

Maps & Records

(505) 289-3242
or

(505) 289-3248

Contact:

Construction Services

(505) 842-9287 (WATR)

Option 3

 

Contact:

Utility Development Section

Kris Cadena, PE
kcadena@52.25.133.175
505-289-3301
Section ManagerMaster Planning
Development Agreements
David Gutierrez, PE
dggutierrez@52.25.133.175

505-289-3381
City DHO/DFT
Count CDRA
Village of Los Ranchos Plats
City Form PLT
Victoria Dery, PE
vdery@52.25.133.175
505-518-5929
City DHO/DFT
County CDRA
Village of Los Ranchos Plats
City Form PLT
Renee Brissette, PE
rbrissette@52.25.133.175

505.352-4479
City DRC
Work Orders
ABCWUA Work Orders
Closeout Packages
Andre Houle, PE
ahoule@52.25.133.175
505-304-5993
City DRC Work Orders
ABCWUA Work Orders
Closeout Packages
Eddie Kemp
ekemp@52.25.133.175
505-289-3311
Requests for Availability
Connection Permits
City Form SP
Pressure / Flow Inquiries
Galverston Begaye
gbegaye@52.25.133.175
505 818-1640
Requests for Availability
Connection Permits
City Form SP
Pressure / Flow Inquiries
Plaza Del Sol
600 2nd Street NW, Suite 201
Albuquerque, NM 87102
Monday-Friday 8:00 am to 5:00 pm
Monica Macias Rodriquez
mmaciasrodriguez@52.25.133.175
505-289-3404
Requests for Availability
Connection Permits
City Form SP
Pressure / Flow Inquiries
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