Frequently Asked Questions About Your Water Meter
- Can I have a meter removed from my vacant property?
- How can I reduce the size of service to my property?
- How do I read my meter?
- How does the Water Authority calculate an estimated meter reading?
- How much water pressure exists at the meter?
- How often does the Water Authority read my meter?
- How will a meter reduction affect my ability to use water?
- What can I do if I think my meter registers water consumption inaccurately?
- Will my meter indicate the possibility of a leak on my property?
Can I have a meter removed from my vacant property?
Yes, property owners wishing not to incur water and sewer base charges on a meter servicing a vacant house or building may request a meter removal by calling Customer Service at 842-WATR (9287).
How can I reduce the size of service to my property?
You can have your service size reduced by contacting Customer Service to request that a Service Reduction Form be sent to you. A fee is charged for this service per the Water & Sewer Rate Ordinance (Section 6-4-8). Keep in mind that reducing your service size will reduce the amount you pay in water and sewer base charges, and will also reduce your service capacity.
How do I read my meter?
For detailed instructions on how to read your water meter click here.
How does the Water Authority calculate an estimated meter reading?
Customer Services Division may estimate water usage as necessary to generate a billing statement. An estimation is generated by multiplying the individual customer's usage history for the same month of the previous year by a user classification average factor to arrive at a number that approximates the monthly usage.
How much water pressure exists at the meter?
30 psi (pounds per square inch) to 100 psi exists at the meter.
How often does the Water Authority read my meter?
Meters are read monthly on or about the same day according to a 30 or 31 day billing cycle.
How will a meter reduction affect my ability to use water?
Reducing your meter size will reduce the flow of water to your house. This means you will experience a reduced capacity to consume water for multiple uses at the same time. Also, reduced pressure may affect outside irrigation uses.
What can I do if I think my meter registers water consumption inaccurately?
You may contact a Customer Account Representative at 842-WATR (9287) to request a Customer Inquiry be performed. A Water Representative will come to your home to conduct a "field test" on your meter. This water-flow test will determine whether or not your meter registers consumption accurately. Should you be unsatisfied with the results of this test, you may request in writing a "Tag & Test" which is a more involved laboratory test, conforming to American Water Works Association (AWWA) standards. Costs for this service begin at $140.00. The "Tag & Test" fee, pursuant to the Water & Sewer Rate Ordinance, will be waived if the meter fails the accuracy test.
Will my meter indicate the possibility of a leak on my property?
Yes, most meters have a Leak Indicator Triangle (LIT) affixed to the face of the meter. This LIT may be red or black. To check for a possible leak, perform the following steps:
- Stop all uses of water, both inside and outside.
- Open the meter box lid to view the meter face.
- If the LIT is turning, this is a good indication that a leak exists.
- If the LIT is not turning, this indicates no leakage.